1. Scope
RAEM AI, INC. is an independent software studio operated by Carlos Garcia. This policy applies to raem.ai, the RAEM Creation Brief, FLOW Lite, RAEM Freight, and RAEM's own social-media publishing integrations.
2. Information we collect
Most pages on raem.ai can be viewed without creating an account or giving RAEM personal information. We collect information when you choose to contact us, submit a Creation Brief, create a FLOW account, use FLOW, purchase FLOW Lite through the raem.ai store, or activate FLOW Lite with a license key from an earlier Gumroad purchase.
Contact and Creation Brief information
A Creation Brief can include your name, email address, optional phone number, business or project name, industry, build type, workflow problem, system idea, timeline, and budget range. The brief is stored in RAEM's Firebase database and sent to RAEM by email for review. Firebase App Check, anonymous authentication, request-rate controls, and limited technical request information are used to protect the submission system from abuse.
The regular contact page prepares an email in your own email application. RAEM receives only what you choose to send.
3. FLOW Lite data
FLOW Lite uses an account so your information can be available across devices. Firebase Authentication handles account sign-in using your email address and password. RAEM does not receive your plain-text password.
FLOW stores the profile details you provide, such as your name, preferred name, and optional date of birth, together with the financial information you enter manually. Depending on the features you use, that information can include income, expenses, monthly plans, transactions, goals, debt details, tax-planning inputs, preferences, and app settings. This information is stored in Google Firebase/Firestore under your account identifier and is not public.
The public FLOW demo uses sample data and is designed not to save a personal budget. FLOW does not connect to your bank or automatically import bank transactions. Do not enter information you do not want stored in your account.
4. RAEM Freight
RAEM Freight is back-office software for trucking carriers. It takes a load from the moment a broker's rate confirmation arrives to the moment the invoice is paid: reading rate confirmations, matching delivery paperwork to the right load, producing invoices, and preparing document bundles for factoring companies. It is used by carrier staff — owners, dispatchers, and billing clerks — not by drivers and not by the public.
Google account and Gmail access
With the carrier's explicit permission, RAEM Freight connects to the carrier's own work email using Google's gmail.readonly permission. That permission is read-only: RAEM Freight cannot send, reply, forward, delete, archive, or label anything in the mailbox.
The mailbox is read for one purpose: to find broker rate confirmations and download the attached PDF. Each one found is presented to the user for approval, and nothing is created in the system until a person approves it.
The permission can be withdrawn at any time at myaccount.google.com/permissions, and doing so cuts off RAEM Freight's access immediately.
RAEM Freight's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Gmail data is used only to provide the features described above, is not sold, is not used for advertising, and is never used to develop, improve, or train generalized artificial intelligence or machine learning models.
Freight documents
RAEM Freight works with the paperwork a load generates: rate confirmations, bills of lading, proofs of delivery, and lumper receipts. These are either pulled from email or uploaded by the user. They contain business information about the shipment, including shipper and receiver names and addresses, load and reference numbers, pickup and delivery dates, pallet and piece counts, rates, and the signatures of the people who received the freight at the dock.
Business records
RAEM Freight also stores the records a carrier's back office runs on: customers and brokers, their accounts-payable email and mailing addresses, payment terms, loads, stops, invoices, payment status, trucks, and driver names and phone numbers.
How documents are processed
To read a document, RAEM Freight sends its contents to Anthropic's API so that Claude, Anthropic's AI model, can read the fields off the page: load number, addresses, dates, pallet count, and amount. Anthropic acts as a processor on RAEM's behalf and does not use this content to train its models.
Where information is stored
Documents are stored in a private Google Cloud Storage bucket with public access blocked. Records are stored in a Google Cloud SQL PostgreSQL database in the United States (us-east1). Database connections are encrypted and the server certificate is verified. Access credentials are held by RAEM and are not shared.
Deletion and control
Disconnecting the Google account stops all future mailbox reading, but it does not by itself delete documents already stored. Deletion is a separate request, and RAEM will carry it out. Email cgarcia@raem.ai with the subject "RAEM Data Deletion Request."
What RAEM Freight does not collect
RAEM Freight does not collect, store, or process drivers' hours of service, duty status, or electronic logging device (ELD) log data of any kind.
If vehicle location tracking is added in the future, it will cover vehicle position only.
5. Purchases and payment information
FLOW Lite is currently sold as a $7.99 one-time purchase through the raem.ai store. RAEM does not see or store full payment-card numbers.
Purchases through the raem.ai store
Purchases made through the raem.ai store are processed by Stripe. RAEM uses Stripe's Managed Payments service, under which Stripe acts as the merchant of record for those purchases and handles payment processing, receipts, and applicable sales taxes. Stripe's handling of checkout data is covered by the Stripe Privacy Policy.
After a purchase, RAEM emails the buyer's FLOW Lite access key to the email address used at checkout. RAEM uses that email address to deliver the key and to answer questions or support requests about the purchase. RAEM keeps the order reference and a record of the delivery in its own Firestore database, which is not publicly readable. Questions and refund requests for store purchases: build@raem.ai.
Earlier purchases made through Gumroad
RAEM no longer sells FLOW Lite through Gumroad. Purchases made there earlier were processed by Gumroad, which handled checkout, payment, taxes, receipts, refunds, and related transaction information.
When a license key from an earlier Gumroad purchase is used to activate FLOW Lite, RAEM receives or verifies limited purchase information needed to provide access, such as buyer email, license status, product identifier, order or sale identifiers, and whether a purchase was refunded or disputed. Gumroad's handling of checkout data is covered by the Gumroad Privacy Policy.
9. Retention
RAEM keeps information only as long as reasonably needed to operate the service, provide support, maintain business and security records, resolve disputes, and meet legal obligations. Account data remains until the account is deleted or RAEM no longer needs it. Purchase records may need to be retained for tax, accounting, fraud-prevention, and transaction-history purposes.
10. Text messaging (SMS)
RAEM AI operates an AI-powered front desk service on behalf of residential property management companies. Tenants provide their mobile number through their lease agreement or tenant registration, or by calling or texting their property's published front-desk number, and consent to receive service-related messages such as maintenance ticket confirmations, appointment updates, and manager follow-ups. Message frequency varies by service activity. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for assistance. The opt-in call-to-action and specimen consent language are published at raem.ai/sms-consent.
Mobile phone numbers and text-messaging opt-in data are never sold or shared with third parties or affiliates for marketing or promotional purposes.
11. Data deletion and access requests
You may ask RAEM to access, correct, or delete personal information associated with you. For FLOW account data, Creation Brief information, or social-platform OAuth data, email cgarcia@raem.ai with the subject "RAEM Data Deletion Request." Include the email address or social account involved and enough information for RAEM to locate and verify the request.
RAEM will disconnect applicable social-platform access and delete or anonymize information it controls, unless retention is required for security, payment records, legal obligations, or another legitimate reason. Deleting RAEM-held data does not automatically delete information held independently by Stripe, Gumroad, Google, or a social platform; requests for that information must be made to the relevant provider.
12. Children's privacy
RAEM's services are not directed to children under 13, and RAEM does not knowingly collect personal information from children under 13. If you believe a child has provided information, contact RAEM so it can be reviewed and removed.
13. Policy updates
RAEM may update this policy as its products and services change. The updated policy will be posted on this page with a new effective date.
14. Contact
Privacy questions and deletion requests: cgarcia@raem.ai
General product and build inquiries: build@raem.ai
6. Social platform data and OAuth
RAEM operates its own accounts on platforms such as LinkedIn, Instagram/Facebook, TikTok, X, and YouTube. RAEM may use self-hosted scheduling or publishing tools connected through OAuth. OAuth is the permission system that lets a tool act on an account without storing the account password.
OAuth access tokens are used only to create, schedule, or publish RAEM's own content to RAEM's own accounts and to perform related account-management actions that RAEM authorizes. Tokens are stored securely and are not sold or used to collect profiles, contacts, messages, or other platform data belonging to unrelated users.
RAEM collects only account identifiers, permissions, publishing status, and limited technical data needed to operate these connections. A platform or user may request removal of connected platform data by emailing cgarcia@raem.ai.